Most carpet cleaning companies are respectable and honest small businesses just trying to get by in this crazy world. However, there are a few bad apples in the bunch as with any industry even here in little ole Tyler TX. The problem is, these are people you are trusting with your home, so if things go bad you want a company that will stand behind their promise.
Some Things to Watch For with Carpet Cleaners:
Bait and Switch
This is when a company advertising an extremely low rate but then charges extra for every single thing they do that should have been included in the price. For instance a carpet cleaning company may say they will clean your entire house for $65.00 but when you get the bill they charged you the original price plus $80.00 for spot removal, $20.00 to move furniture etc. Sometimes if the price is too low then you might want to question your contractor about what is included.
Type of Equipment
Any professional carpet cleaner you allow in your home should be using an extraction wand hooked to two hoses. If they pull in a portable machine ( still has a wand ) and there are no hoses that run to the van then these are not real professionals. More than likely you are dealing with a fly by night janitorial service masquerading as a carpet cleaning professional.
Their website or advertising should have some form of written guarantee. This is not the same as someone telling you on the phone that they guarantee their work, it really does need to be in writing and available to you. That he-said she-said stuff doesn’t fly in the real world especially when we are dealing with our homes.
Carpet cleaning companies that spend the time and money to certify their technicians are typically a step ahead of the competition. It shows that the company cares about offering you the best possible service. IICRC certified companies have made investment in their people in order to give you a high quality cleaning on a consistent basis.
Years in Business
This is not to say that new companies are inherently bad, but it is important to have a company that will be around year after year. Fly by night companies are also typically the same companies that use bait and switch tactics and are rarely certified.
If you have any other questions about carpet cleaning in Tyler TX, please give us a call any time!